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Shipping policy

All orders are despatched from our base in the East Midlands (UK) within 1 business day of purchase, we are unable to dispatch any orders on weekends and holidays due to no courier collections. You will receive an order confirmation email and another notification once your order have been despatched with a tracking number.

Domestic Shipping Rates and Estimates (UK)

Shipping charges for your order will be calculated and displayed at checkout, delivery times shown exclude dispatch times

Shipping option: Free delivery on orders over £30 (ends 30th September 2024)
Estimated delivery time: 2 to 4 business days*
Price: FREE

Shipping option: Standard Delivery
Estimated delivery time: 2 to 3 business days*
Price: £3.00

Shipping option: Express Delivery
Estimated delivery time: 1 to 2 business days*
Price: £4.25

 

EU Shipping Rates and Estimates

European Union shipping charges are weight based, the charges for your order will be calculated and displayed at checkout, *delivery times shown at checkout exclude dispatch times and are not guaranteed

0g – 499g: £9.99 GBP
500g – 999g: £11.49 GBP
1000g – 1999g: £13.99 GBP
2000g – 2999g: £18.99 GBP
3000g – 5000g: £29.99 GBP

International Shipping Rates and Estimates (non UK or EU)

International shipping charges are weight based, the charges for your order will be calculated and displayed at checkout, *delivery times shown at checkout exclude dispatch times and are not guaranteed

0g - 100g: £9.99 GBP
101g - 250g: £11.99 GBP
251g - 500g: £16.99 GBP
501g - 1000g: £23.99 GBP
1001g - 2000g: £36.99 GBP
2001g - 3000g: £49.99 GBP
3001g - 5000g: £54.99 GBP

 

* All delivery times shown are estimates in working days taken from courier averages, but unfortunately sometimes delays and losses out of our control do happen.

And whilst we understand delays and losses can be distressing, please  be assured if your item does not arrive you will receive a refund once the item is officially considered lost as per the time frames below.

Loss or Lost claims are not considered valid and should not be submitted until 10 working days after the due delivery date for items being delivered in the UK, after 20 working days for items going to Europe and after 25 working days for Rest of the World.

No consequential compensation, partial or full postage refunds can or will be made for postage delays, refunds will only be issued once a item is considered lost.

By making a purchase on this website you are agreeing to the delivery conditions above.



IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF UNITED KINGDOM

DUTIES AND TAXES

  • When a package is shipped to the EU or internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

  • Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.

  • 'The Magic Elf Vapes' does not have any responsibility on these additional charges that may apply.

  • The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of United Kingdom), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

  • If a product is seized and destroyed by the customs, or returned to United Kingdom we will NOT be responsible for any losses, product damage, or shipping refunds, any items safely returned to us in the UK by customs or the courier in your country will have a 20% restocking fee and the outgoing shipping costs deducted from your refund amount.

  • if the product is returned to 'The Magic Elf Vapes' It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within the estimated delivery date of receiving your shipping confirmation email, please message us on the support chat located on the right bottom side of this page or contact us at magic.elf.vapes@gmail.com with your name and order number, and we will look into it for you.

PLEASE SEE YOUR ORDER PAGE OR SHIPPING CONFIRMATION TO TRACK YOUR ORDER